Public knowledge base

What it is

Replify generates a public-facing knowledge base on your WordPress site. Visitors can browse articles by category, search, rate helpfulness, and leave feedback — without ever opening a support ticket. The pages are SEO-friendly with clean URLs and server-rendered content.

Browsing and navigation

• Category browsing. Articles are grouped under the same hierarchical categories you set up in the admin.
• Search overlay. A search bar with instant results across article titles and content.
• Previous / next navigation. At the bottom of each article, links to adjacent articles in the same category.
• Related articles. Replify shows related articles based on shared categories.
• Client-side routing. Navigation between articles is SPA-style for speed, falling back to full page loads for SEO crawlers.

Engagement features

• View counter. Tracks how many times each article has been read.
• Helpful / not helpful voting. Quick thumbs-up/down on every article.
• Star rating. Optional 5-star rating (enable in settings).
• Feedback form. Visitors can write detailed feedback if they want to say more than a thumbs-down.

AI chatbot

If you have a BYO-AI provider connected, an AI chatbot appears on KB pages. It answers visitor questions using your KB content as context — reducing the number of chats and tickets that reach your team.

Pro additions

• Popular articles. A "most read" section generated from view counts.