Canned responses

What's included

Canned responses (called "snippets" in the admin) are reusable text blocks that agents insert into chat messages or ticket comments. They save time on repetitive questions — greetings, troubleshooting steps, refund policies, anything you type more than once.

Creating snippets

Go to Replify → Snippets to create, edit, or delete. Each snippet has:

• Title. For your own reference (not shown to customers).
• Shortcut trigger. A keyword you type to activate the snippet (e.g. /greeting).
• Body. The text that gets inserted.
• Category. Group related snippets together for easier browsing.

Using snippets

In any chat reply or ticket comment field, type the shortcut trigger. Replify shows a quick-insert popup — press Enter or click to drop the snippet body into the message. You can edit the text before sending.

Categories

Organize snippets into categories (e.g. "Greetings", "Billing", "Technical"). Categories can be created, renamed, and deleted from the same Snippets view.

Limits

Free includes up to 10 snippets. Pro removes the limit entirely. Categories are unlimited on both tiers.