What's shipped, what's next.

v1.0.0 · Submitted — under WP.org review

The free plugin: live chat, tickets, knowledge base, AI, and a full support stack in one self-hosted WordPress plugin.

• Live chat with unlimited sessions, attachments, reactions, pinning, threading, read receipts, internal notes, transcript downloads, session filters, swipe gestures, and restore from trash.
• Ticketing with unlimited tickets, comments, custom statuses, comment editing, reactions, and per-ticket activity handling.
• Knowledge base with public articles, categories, search, article revisions, article health indicators, drag-and-drop category ordering, star ratings, and feedback forms.
• AI-assisted replies and knowledge-base search powered by your own OpenAI, Anthropic, Google Gemini, or xAI Grok API key.
• Multi-agent support with up to 3 agents on the free plan, role-based permissions, profile editing, search, departments, and teams.
• Tags for chats and tickets with color-coded organisation.
• Webhooks for outbound event delivery to external systems.
• Snippets and canned responses with up to 10 snippets, categories, shortcuts, and reusable reply management.
• Customer management with searchable customer records, profile editing, timelines, and conversation history.
• Custom forms for chat and ticket flows, including field management and submission handling.
• Notifications with in-app, browser, email, and sound delivery options plus per-agent override controls.
• Activity logs, email logs, and trash management with free-plan retention controls.
• Frontend widget customisation with display settings, file uploads, reactions, and embedded or global display options.
• Public knowledge base routing, SEO-friendly URLs, ratings, feedback capture, and frontend search experience.
• Admin dashboard, command palette, keyboard shortcuts, dark mode, and general settings for support operations.