Activity log

What it records

Every create, update, delete, and status change across chats, tickets, KB articles, agents, and settings is logged with the actor's name, a human-readable description, and a timestamp.

Browsing the log

• Filter by domain. Action types are grouped by domain: chat, ticket, KB, agent, settings. Pick one or view all.
• Search. Free-text search across log descriptions.
• Click to navigate. Each row links to the related resource — click an entry about a ticket and you land on that ticket.
• Color-coded badges. Each domain gets a distinct color for quick scanning.

Retention and export

• Retention. Unlimited by default. You can configure a retention window in settings if you want logs auto-purged after a set period.
• Export. Download the full log (or a filtered subset) as CSV.
• Purge. A manual "clear all" button (with confirmation) wipes the entire log when needed.

Use cases

• Audit who deleted a ticket and when
• Trace which agent changed a ticket's status before a customer complaint
• Spot patterns — which settings get changed frequently, which agents are most active
• Compliance — keep a tamper-evident record of support operations