Features
Everything in one plugin.
Live chat, tickets, KB, AI, automations. The free tier covers a serious workload. Pro is everything you'd reach for once you've outgrown it.
Live chat
F
Free
- Chat widget on the frontend
- Unlimited chat sessions
- Real-time messaging with status indicators
- File attachments, emoji reactions, message threading
- Edit, delete, pin, and reply to messages
- Draft auto-save per session
- Read receipts and read/unread filters
- Download chat transcripts
- Swipe gestures on the session list
- Internal notes (agent-only)
- Canned response quick-insert
P
Pro adds
- Chat tags + tag-based filtering
- Multi-agent assignment per chat
- Agent collision detection (see who else is viewing)
- Message search with match highlighting
- No "Powered by Replify" branding on the widget
Tickets
F
Free
- Create and manage unlimited tickets
- List view + detail view with comment threads
- Inline status and priority changes
- Custom ticket statuses
- Single-agent assignment
- Search by subject, requester, or ID
- File attachments on comments
- Status quick-filter pills, unread badges
- Internal notes on tickets (agent-only)
- Edit/delete comments, emoji reactions, canned responses
- Advanced filters (date range, multi-select status/priority/assignee)
- Column visibility customisation + drag-to-reorder
P
Pro adds
- Multi-agent assignment per ticket
- Export tickets as CSV
Knowledge base
F
Free
- Block editor (rich text, headings, lists, code, images, links)
- Hierarchical categories with drag-drop ordering
- Article visibility (public / internal / draft)
- Article search by title, slugs, revisions
- Article health badge (SEO + readability + completeness)
- AI-generated article summaries
- Up to 100 articles on the free tier
P
Pro adds
- Unlimited articles
- KB analytics: popular articles, search trends, content gaps, engagement
- KB feedback management
- Content gap detection
- Bulk article operations + multi-select
AI
F
Free
- Bring your own OpenAI / Anthropic / Gemini / Grok API key
- Model selection, temperature, max tokens, system prompt, all configurable
- AI article summary generation (KB)
- AI suggested replies in chat
- KB reindexing for AI search
- No Replify markup, no per-request charge. Costs go straight from your account to your provider
P
Pro adds
- AI-powered analytics surfaces (KB Analytics, Agent Performance)
- AI-assisted KB content gap detection
Automations
P
Pro only
Pro feature- No-code workflow builder: triggers, conditions, actions
- Multi-step flows with branching logic
- Common triggers: new chat, new ticket, status change, message received, SLA breach
- Common actions: assign, tag, route to department, send message, send email, fire webhook
- Merge tags for dynamic content
- Run history + replay for debugging
Agents & team
F
Free
- Agent list with avatars, roles, departments, teams
- Up to 3 agents on the free tier
- 6-permission role system with custom roles
- Departments and teams with colour coding
- Agent status (active / away / offline)
P
Pro adds
- Unlimited agents
- Agent performance metrics (avg response time, chats handled, completion rate)
- Delete agent with ticket/chat reassignment
Canned responses
F
Free
- Create, edit, delete canned responses
- Shortcut triggers for quick-insert
- Categories for organising responses
- Use in chat replies and ticket comments
- Up to 10 canned responses on the free tier
P
Pro adds
- Unlimited canned responses
Customers
F
Free
- Customer list with pagination and search
- Source badge (WP User / Anonymous)
- Chat count and ticket count per customer
- Edit customer profile (name, email, phone, company)
- Customer activity timeline (chats, tickets, interactions)
P
Pro adds
- Delete customer (with confirmation)
- Customer data export
Widget
F
Free
- Embedded chat bubble on all public pages
- Mobile-responsive
- Pre-chat form display
- Session persistence across page loads
- Colour and position customisation
- File uploads and message reactions
- AI chatbot in widget
- Ticket creation and tracking from widget
- KB article search and popular articles in widget
- No "Powered by Replify" branding
P
Pro adds
- All widget features are included free
Public knowledge base
F
Free
- SEO-friendly public article pages
- Category browsing with search overlay
- Article view counter
- Helpful / not helpful voting and star rating
- Feedback submission form
- Related articles suggestions
P
Pro adds
- Popular articles display
Notifications
F
Free
- In-app notifications with unread badge
- Browser push notifications
- Sound notifications
- Email notifications
- Per-event notification preferences (per channel)
P
Pro adds
- Email digest (scheduled summary)
Search & command palette
F
Free
- Cmd+K command palette
- Navigate to all views, settings, and create actions
- Recent searches history
- Keyboard shortcuts (12 navigation + customisable keybindings)
P
Pro adds
- Content search across chats, tickets, customers, KB, agents
- Search result highlighting with context snippets
Dashboard & analytics
F
Free
- Support overview cards (open tickets, resolved today, agents online, CSAT)
- Open tickets table with inline status, priority, and agent editing
P
Pro adds
- Analytics dashboard (users, conversations, articles, messages)
- Agent performance (avg response time, conversations, completion rate)
- Daily conversation trends and message breakdowns
Forms
F
Free
- Unlimited custom forms (pre-chat, ticket, custom)
- 8 field types (text, email, phone, select, textarea, file, checkbox, radio)
- Required field toggle and conditional visibility
- Drag-and-drop field ordering
- Form submission viewer
P
Pro adds
- All form features are included free
Activity log
P
Pro only
Pro feature- Full audit trail of all actions
- Filter by domain (chat, ticket, KB, agent, settings)
- Search log entries
- Export activity log as CSV
- Configurable retention and purge
Webhooks & integrations
P
Pro only
Pro feature- Incoming webhook endpoint with secret key
- Bearer token authentication for external systems
- OAuth customer authentication (register, login, refresh)
- Webhook event subscriptions
- Replify Troubleshooter API (receive pre-diagnosed tickets)
Start with Free. Upgrade when you hit a wall.
Free covers most teams forever. Your data carries over to Pro the moment you activate a licence.