Notifications

Channels

Replify delivers notifications through four channels, all configurable per event type:

• In-app. A notification bell in the top bar with an unread count badge. Click to expand the notification panel with grouped entries. Clicking a notification navigates to the relevant chat, ticket, or article. Notifications auto-mark as read when you view the resource.
• Browser push. Desktop push notifications via the Web Push API. Requires a one-time permission grant from the browser.
• Sound. An audible alert when a new event fires.
• Email. An email to the agent's address. Useful for off-hours coverage.

Event types

Each of these events can be toggled independently per channel:

• New chat started
• New ticket created
• New comment on a ticket
• Assignment (chat or ticket assigned to you)
• Mention (another agent @mentions you)

Per-agent preferences

Each agent configures their own notification preferences in Replify → Settings → Notifications. The matrix is per-event, per-channel — turn off sound for new chats but keep browser push, for example.

Mark all as read

A single button in the notification panel clears all unread badges at once.

Pro additions

• Email digest. A scheduled summary of unread notifications delivered on a cadence you configure (hourly, daily, or weekly).