Pre-diagnosed tickets, from anywhere.
Run Replify Pro on your support site. Your customers install Replify Troubleshooter (free) and submit tickets with environment data already attached. No support tooling to build.
The pitch
Your customers get a clean support experience. You get tickets that don't waste a day on basics.
Run Replify Pro on your support site, and your customers can submit pre-diagnosed tickets via Troubleshooter from anywhere, for free, on their side. Environment details, plugin versions, reproduction context, all attached automatically.
You skip the "what version are you on?" loop. They skip rebuilding the bug from memory. Everyone gets to the actual problem faster.
How it works
Three steps. About an afternoon to integrate.
Register a provider
One function call inside your paid plugin, gated on an active licence. That's it on your side. No UI to build, no support portal to maintain. See the code →
Your customer installs Replify Troubleshooter
It's a free plugin on WordPress.org. A wrench icon appears in their admin bar. They run the troubleshooter and pick which plugin authors to send results to, authenticating each via a one-time OAuth popup.
You get a pre-diagnosed ticket
The ticket lands on your Replify support site with environment details, plugin versions, and reproduction steps already attached. No back-and-forth required.
Why integrate
Built for plugin authors, not in spite of them.
Free for your customers
Your customers install the Troubleshooter from WordPress.org at no cost. The integration cost lives on the receiving side, not theirs.
Your brand, not ours
The Troubleshooter routes to whichever authors your customer picks. We don't insert ourselves into the conversation or rebrand your support flow.
Less reproduction work
Tickets arrive with environment data, plugin versions, and step-by-step context. You spend less time gathering the basics, more time fixing.
Run a serious support flow without building one.
One function call on your side. OAuth, ticket intake, and reply round-tripping all live inside Replify Pro.